Privacy
What Viaxchat stores, what it does not, and what is encrypted so that even the server cannot read it.
What is stored
- Your account: username, display name, email address and a hashed password. Passwords are hashed with bcrypt and are never stored or transmitted in plain text.
- Messages you send in servers and channels, so they are there when you come back.
- Which servers and channels you belong to, and your roles in them.
- Basic delivery data needed to run the service, such as which sessions are connected.
End-to-end encrypted direct messages
Direct messages are encrypted on your device. The key pair is generated locally and the private key never leaves it, so the server stores only ciphertext it cannot decrypt. This also means that if you sign in on a new device without your recovery passphrase, older direct messages cannot be recovered — by anyone, including us.
Voice and video
Calls are peer-to-peer or relayed through our own media servers depending on your network. Audio and video are not recorded or stored.
What is not done
- No advertising, and no selling or sharing of personal data with advertisers.
- No third-party analytics or tracking scripts on this website.
- No reading of your end-to-end encrypted direct messages.
Deleting your data
You can delete your account from Settings inside the app. Deleting an account removes your profile and detaches your messages from it.
Questions about any of this can be raised through the support option in the app.